Therapist Practice Improved Client Retention and Reduced Cancellations

The Challenge

A therapist was struggling with client cancellations and no-shows, which disrupted the practice schedule and reduced income. Clients were not receiving appointment reminders, and there was no follow up between sessions.

The Solution

Loxif provided an operations assistant who manages the appointment calendar, sends appointment reminders 48 hours and 24 hours before sessions, follows up with clients between appointments to check in, and handles cancellation management.

"The reminders and follow ups have made a huge difference in client consistency. People feel supported between sessions."