Restoration Company Reduced Emergency Response Time

The Challenge

A restoration company was losing emergency jobs because response times were too slow. Customers could not reach anyone after hours, and there was no system for managing multiple concurrent projects.

The Solution

Loxif implemented an around the clock customer response system where the assistant manages all incoming emergency calls, schedules rapid response teams, coordinates between multiple projects, sends real time updates to customers, and manages the follow up process for insurance claims.

"Having someone available around the clock to answer emergency calls has been a game changer. We are winning jobs we used to lose."