HVAC Contractor Reduced Response Time and Improved Customer Satisfaction

The Challenge

An HVAC contractor was losing jobs because response times were slow. Customers could not reach the office, job scheduling was chaotic, and follow up on service calls was not happening. The owner was juggling calls, scheduling, and customer communication while trying to manage field technicians.

The Solution

Loxif provided an operations assistant who manages all customer calls and inquiries, schedules jobs efficiently, sends job confirmations and reminders to technicians, and follows up with customers after service calls. The assistant also manages invoicing reminders and handles customer service inquiries.

"We are closing more jobs because we are actually answering the phone and getting people scheduled. That has been huge for us."